Help
Track an order
Tracking here runs on email, because your order travels from our supplier in China straight to your door:
01Order confirmed
The moment you check out, Stripe emails your receipt and we email your order confirmation with your delivery window.
02On its way
When your order ships, we email your tracking number and a link to follow it. Most launch orders show their first scan within the first week.
03Delivered
Open the bag and smell it — that's the moment the product is for. Something wrong? The scent-satisfaction path is on the returns page.
No tracking email yet? Check spam for mail from support@prescented.com. Still nothing after 7 days from ordering — email us and we'll chase the supplier the same day. If your window ever changes, we email your options: wait, or a full refund.