Contact
Talk to a person.
Email is the way: support@prescented.com. Orders, returns, scent questions, "where is my package" — all of it lands in one inbox, read by the people who run the store. We answer within 2 business days, usually faster.
Return on your mind?
Don't ship anything yet. Email us first — we'll authorize the return, give you the Texas return address privately, and your postage gets reimbursed with your refund. Full process: Shipping & returns.
Order question?
Your confirmation email has your order details, and tracking follows by email when your order ships. The track order page explains what each status means.
PreScented — Bedford, Texas. We publish our city, not a street address, on purpose.